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Donnerstag, 27. April - 21:36:30 - Aktuelle Software-Version: : 3.10.0.2

FAQ

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Online Test Ihres Gene6 FTP Server


Installation

Q1 - Where can I download the installation file ?
Q2 - How to upgrade ?

Usage

Q1 - How do i create an account ?
Q2 - How do i create an anonymous account ?
Q3 - How can i backup my users accounts ?
Q4 - How to enter a custom welcome message ?
Q5 - How to give access to different directories ?
Q6 - Is resuming download / upload supported ?
Q7 - SITE PSWD : changing password.
Q8 - Email notification on file upload or any event

Connection, internet

Q1 - What is my ip address ?
Q2 - My ip is dynamic, how to make it *fix* ? (dyndns, dns2go ...)
Q3 - How to use G6FTP Server behind a firewall ?
Q4 - How to use G6FTP Server behind a router ? (linksys, netgear, shared connection)
Q5 - How to use passive mode with a router ?
Q6 - How to limit passive port range ?
Q7 - What is the difference between PASV & PORT mode ?
Q8 - How can I connect with a browser (IE, Netscape ...) ?
Q9 - How can I switch Internet Explorer to passive mode ?
Q10 - How can I switch off passive mode in Internet Explorer ?
Q11 - How can I use FTP.EXE in passive mode ?
Q12 - How can I use my domain name to connect to my ftp server from the lan side ?
Q13 - How does G6FTP Server calculate speed ?
Q14 - How does FXP (server to server) work ?

Troubleshooting

Q1 - Port xx already in use
Q2 - My users can not connect
Q3 - My users can not list (425 Cannot open data connection (10060))
Q4 - I can not change file attributes to use CGI scripts with my webserver (SITE CHMOD).
Q5 - What are the error codes reported by G6FTP Server (Winsock error code) ?
Q6 - Error : 421 Too many users connected. Try again later.
Q7 - Error : 421 Too many users logged for this account. Try again later.
Q8 - Error : 421 No more connection allowed for this IP.
Q9 - Error : 421 Not logged in, access denied.
Q10 - Error : 530 Login or Password incorrect.
Q11 - Error : 530 Can't login : invalid home directory !
Q12 - Error : 504 Command not implemented for the specified argument.
Q13 - Error : 550 Cannot STOR. No permission.
Q14 - Error : P@SW, 550 Unknown command.
Q15 - Web admin is not working.

Registration, license

Q1 - I lost my registration information
Q2 - Where do i enter the key ?
Q3 - How long does it take to receive the registration email ?
Q4 - What is the cost for a single/multiple licence ?
Q5 - My evaluation period expired early, what can I do ?

Documents, download, information

Q1 - FTP RFC
Q2 - Manuals
Q3 - Modifying users accounts & reloading
Q4 - Downloading Addons

Installation




Q1 - Where can I download the installation file ?

It is available at : http://www.g6ftpserver.com/?page=download

Top


Q2 - How to upgrade ?

1) Download latest version from : http://www.g6ftpserver.com/?page=download
2) Backup your current installation to a safe place (copy whole directory)
3) Install the new version over the previous one.

Top


Usage




Q1 - How do i create an account ?

Click on the domain, select users folder in the treeview, right click and select "new", a new window will popup prompting for the account name.

Top


Q2 - How do i create an anonymous account ?

Create a new account (see previous question) with name "Anonymous", in this account disable password checking or select "Accept e-mail address" as password type.

Top


Q3 - How can i backup my users accounts ?

Users & groups account are saved to [install path]/domain/accounts/users/ and [install path]/domain/accounts/groups/, domain settings are saved in [install path]/domain/.
To backup your users (for a reinstallation), copy the entire [install path]/Accounts/ directory to a safe place, when you reinstall the application copy this directory back to the new installed directory.

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Q4 - How to enter a custom welcome message ?

You have different possibilities :
1) Domain properties / Messages.
2) User account / Miscellaneous / Message Files.

You can customize your message (Login, change dir messages) with tags (macros), see manual :
http://www.g6ftpserver.com/manuals/en/

Note: some tags are not available before the user is authenticated.

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Q5 - How to give access to different directories ?

In user account / Access rights, click on Add (+), enter a virtual path, a physical path then setup rights.
The first folder needs to be defined as '/'.

Top


Q6 - Is resuming download / upload supported ?

Resuming download is automatic, server always authorized it if you give "Read" access to the directory.
(you can see user is resuming by looking at the log :
REST xxx (>0)
350 REST supported. Ready to resume at byte offset xxx.
RETR filename )

Resuming upload needs to be enabled in directory access : "Append" option
(you can see user is resuming upload by looking at the log :
REST xxx (>0)
350 REST supported. Ready to resume at byte offset xxx.
STOR filename

OR

APPE filename )

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Q7 - SITE PSWD : changing password.

To be able to change your password when connected to the ftp server, you first need to have option "Can change his password" enabled in user account / miscellaneous.
When connected send the raw command (see the ftp client help for more information about sending raw commands) :
SITE PSWD myoldpassword mynewpassword

If you are using a command line driven ftp client like ftp.exe :
QUOTE SITE PSWD myoldpassword mynewpassword

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Q8 - Email notification on file upload or any event

To email in case of successful upload (or any other events) you will need a command line emailer, like Blat for example, you can get it from : http://www.blat.net/194/ (public domain software)
Latest version link is : http://www.interlog.com/~tcharron/blat194.zip

In OnFileUploaded event, enter :

c:\pathtoscript\mailscript.bat $USR_IP "$USR_NAME" "$USR_FILE" $TIME "$DATE"

create mailscript.bat and put in :

rem create status file
echo User from IP : %1 > c:\pathtoscript\status.txt
echo Using account : %2 >> c:\pathtoscript\status.txt
echo Uploaded file : %3 >> c:\pathtoscript\status.txt
echo At : %4 - %5 >> c:\pathtoscript\status.txt

rem send the email
c:\pathtoblat\Blat.exe c:\pathtoscript\status.txt -to
youremail@yourdomain.com -subject "[FTP Server] upload status" -server
smtp.yourdomain.com -port 25
exit

You have to setup parameters (smtp.yourdomain.com ..) with yours and the script may need some changes to fit your exact needs.

Of course you can add more information by using a additional tags :
http://www.g6ftpserver.com/manuals/en/tags.html#Tagsandcustomization.1

Dos command line help :
http://www3.sympatico.ca/rhwatson/dos7/commandintro.html

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Connection, internet




Q1 - What is my ip address ?

Available IP are reported in FTP Server / Status. If you are creating a domain, available IP are listed in IP binding when you add an IP.

Also check http://www.g6ftpserver.com/ip.php to know which IP you are using to browse this FAQ.

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Q2 - My ip is dynamic, how to make it *fix* ? (dyndns, dns2go ...)

First, it is not a software problem. There are 2 things you can do :
1) Contact your ISP to know if it is possible to have a fixed ip (maybe switch to cable).
2) Register a subdomain name on dynamic dns service (Selected are free).
For example you can get a name like : yourname.dyndns.org always pointing to your ip, in case the ip changes
you can update your ip on the site, either using a client or on the website.

See :
http://www.dyndns.org
http://www.dhs.org
http://www.yi.org
http://www.dynodnS.net
http://www.dyns.cx
http://www.dtdns.net
http://www.google.com/search?q=Dynamic+DNS+Services

a very good client can be download at :

http://noeld.com/download.htm#DynSite

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Q3 - How to use G6FTP Server behind a firewall ?

To allow the ftp server to receive ftp requests behind a firewall you need to open the port 21 (allow incoming) & 20 (allow outgoing) on the firewall, as well as the passive port range (allow incoming, see domain / IP binding / passive port range).
If you do not use default ftp port, you need to open main port (allow incoming), main port -1 (allow outgoing) & passive port range (allow incoming).

Popular firewalls settings :
Zonelabs ZoneAlarm : let the ftp server full access to internet (in & out).
Blackice : http://advice.networkice.com/Advice/Support/KB/q000012/default.htm
Windows XP Firewall : http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308127

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Q4 - How to use G6FTP Server behind a router ? (linksys, netgear, shared connection)

You need to forward requests from the router on port 21 (or the port you use) to the computer ip running G6FTP Server (192.168.0.1 in this case).
Also don't forget to open ports 21 (allow incoming) & 20 (allow outgoing) (main port & main port - 1) on router firewall (if builtin) so that people can connect.
All this should be explained in the router documentation, keywords are "port mapping, forwarding"


You can imagine an FTP server (port 21, ip 192.168.0.1) or http server(port 80, ip 192.168.0.2) running on lan behind the router :



_______________________________________________________
|user connecting from internet on port 21 on internet ip|
-------------------------------------------------------
|
V
|
Internet
|
V
|
_________________________
|Your router (internet ip)|
-------------------------
|
V
|
port 21 => requests redirected to ip 192.168.0.1 => Computer
running G6FTP Server
|
port 80 => requests redirected to ip 192.168.0.2 => Computer
running HTTP Server
|
V
|
Local Lan (192.168.0.*)
|
------>----- Computer with ip 192.168.0.1
| (Running G6FTP Server on port 21)
V
|
------>----- Computer with ip 192.168.0.2
(Running http server on port 80)




You can see that G6FTP Server does not need to know or see the internet ip assigned to the router.

Settings for popular hardware routers :
Asante : http://www.asante.com/support/routerguide/advanced/firewall-distservers.html
DLink : http://support.dlink.com/faq/view.asp?prod_id=300 &
http://support.dlink.com/faq/view.asp?prod_id=371
Linksys :
http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=64
(Block WAN Request has to be disabled)
Netgear : http://www.netgear-support.com/ts/pwtkbgetsolution.cfm?&id=N01563
SMC : http://www.smc.com/index.cfm?sec=Support&pg=FAQ-Details¬e_id=211&site=c
(urls may be cut)

Cisco router : you need to edit the config of the router and add a port forwarding like that in the nat part :

For Cisco 6xx :
set nat entry add 192.168.0.1(=internal ip) 20-21 62.12.5.120(=external ip) 20-21 tcp

Cisco 827 : http://www.cisco.com/warp/public/794/827spat.html

Since Cisco routers are highly configurable you should check Cisco's online :
http://www.cisco.com/pcgi-bin/search/search.pl


Settings for popular software "routers" (NAT) :

Winproxy :
1) http://www.ositis.com/english/support/WinProxy3/sp_Same_FTP_Server_en.asp
2) http://www.ositis.com/english/support/WinProxy3/sp_Internal_FTP_Server_en.asp

Sygate (see below) : http://www.sygate.com/support/documents/conf_sg.htm
Wingate : http://www.deerfield.com/support/WinGate/kb/index.htm?a=1057&k=1&CFID=167917&CFTOKEN=83328949
Microsoft ICS : http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q231162&
Windows 2000 port mapping :http://support.microsoft.com/default.aspx?scid=kb;en-us;Q230082

On this page you can find ICS Configuration that will help you setup port forwarding under ICS :
http://www.practicallynetworked.com/sharing/ics/icsconfiguration.htm

Microsoft Windows XP ICS :

1) Double-click Network Connections in Control Panel.
2) Right-click the Internet connection (which is also the connection where ICS is enabled), and then click Properties.
3) On the Advanced tab, click Settings.
4) In the Services box, check to see if there is an Incoming Connection FTP entry. If so, click this service filter, and then click Delete. This entry is maintained by the Incoming Connections Wizard, so the settings that are configured for this service filter will be returned to default values for the local host each time you run the wizard.
5) Click Add.
6) Fill in the Service Settings form as follows:
7) Description of Service: Internal FTP server
8) Name or IP: IP address of internal FTP server, for example: 192.168.0.12, or enter the name of the FTP server, for example: FTPServ.HOME.NET
  • Protocol: TCP
  • External Port number for this service: 21
  • Internal Port number for this service: 21
    9)Click OK to complete the configuration, and then click OK to exit the Advanced Settings dialog box.

    ICS should now be configured to allow clients on the Internet to connect by using FTP to the internal FTP server.


    Sygate complete setup :

    With Sygate you need to define forward rules :

    locate the file Apprule.cfg in your sygate directory.
    and remove the '#" in front of those lines in this file :

    # :INIT "Our FTP server"
    # IN TCP 21 21 192.168.0.2 0 86400000 -
    # :SUB
    # :END

    replace the 192.168.0.2 by your local ip (the computer ip which runs the ftp server) , that will open port 21 for the ftp server.

    you have the multi ip settings / passive mode ip (that you have to set to your internet connection), the passive port range has to be set to something like 50,000-50,100.

    In sygate (to allow it those ports) add :
    IN TCP 50000 50100 0.0.0.0 0 0 AD

    in the ftp server section, you have now :

    :INIT "Our FTP server"
    IN TCP 21 21 192.168.0.2 0 86400000 -
    :SUB
    IN TCP 50000 50100 0.0.0.0 0 0 AD
    :END

    It should be ok this way, if not you may need to contact sygate too.

    If you are in need of a free port mapper :

    http://www.analogx.com/contents/download/network/pmapper.htm

    then just forward ports as described above.

    OpenBSD settings
    http://darks.mine.nu/docs/G6.html
    http://www.thegleek.com/quickies/G6.html

    Top


  • Q5 - How to use passive mode with a router ?

    When running the ftp server behind a router, the ftp server can only use local ip (10.0.xxx.yyy, 192.168.0.xxx ...) assigned to your computer.
    This causes problems when a client switches to passive mode (PASV) because the ftp server will reply with the internal lan ip; as a consequence the ftp client can not transfer data (no directory listing, no upload / downloads, only commands).

    To solve this problem :
    1) in server option : domain / properties / IP binding, setup the Redirect Passive IP, you can enter a domain name or IP so that the ftp server knows your public IP.
    2) enter a passive port range 50000-50100 in passive port range option.
    3) in your router (hardware or software) create a port range redirection for 50000-50100 to the computer ip running the ftp server.

    The ftp server will now use the external ip for passive mode and the router will correctly redirect passive connection thanks to the passsive port range option.

    Top


    Q6 - How to limit passive port range ?

    See server option : domain / properties / IP binding & enter the passive port range in the proper area.

    Top


    Q7 - What is the difference between PASV & PORT mode ?

    An FTP Server uses 2 ports :
    - main port (usually 21) for command (USER, PASS, CWD ...)
    - data port (main port - 1) for data transfert (directory listing, upload & download)

    The difference between Passive mode (PASV) and normal mode (PORT) is the connection :

    - when using PASV, client asks server where it (the client) will have to connect to to establish data transfer link.

    Client > PASV
    Server > 227 Entering Passive Mode (209,15,39,184,249,155)

    Ftp client must connect to 209.15.39.184 on port 249*256 + 155 = 63899

    - when using PORT, client specifies what ip and port the FTP server must connect to to establish data transfer link :

    Client > PORT 192,168,0,10,5,114
    Server > 200 PORT command successful.

    This time, it is the FTP server which connects to the FTP client (ip = 192.168.0.10 on port 5*256+114 = 1394)

    PASV : client connects to server for data transfer
    PORT : server connects to client for data transfer

    more information : http://slacksite.com/other/ftp.html

    Top


    Q8 - How can I connect with a browser (IE, Netscape ...) ?

    The syntax to use in the URL box is :

    ftp://login:password@yourserverip:port/[path/file.zip]

    Top


    Q9 - How can I switch Internet Explorer to passive mode ?

    You need to enable option : Tools / Internet Options / Advanced / Browsing / Use PASV mode.

    Top


    Q10 - How can I switch off passive mode in Internet Explorer ?

    You need to disable option : Tools / Internet Options / Advanced / Browsing / Use PASV mode.

    Top


    Q11 - How can I use FTP.EXE in passive mode ?

    Default ftp.exe command line client bundled with Windows does not support passive (PASV) mode.

    If you want a ftp.exe command line that supports passive mode, try :
    ftp://ftp.gnu.org/gnu/windows/emacs/contrib/ftp-for-win32.zip

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    Q12 - How can I use my domain name to connect to my ftp server from the lan side ?

    To connect to your ftp server from your lan by using your domain name (ftp.mydomain.com) instead of the local ip (192.168.0.xxx), add an entry in your windows host file :

    - WinNT/2000 : c:\WINNT\system32\drivers\etc\hosts
    - 9x/Me : c:\windows\system\hosts

    You should already have an entry with :
    127.0.0.1 localhost

    Add the ip of the ftp server and your domain name like this :
    192.168.0.1 ftp.mydomain.com

    You can now connect to ftp.mydomain.com from your lan.

    (you need to do this for all computers on your lan that you want to connect from).

    Top


    Q13 - How does G6FTP Server calculate speed ?

    Let's say you have a DSL connection with 512kbps down and 128kbps upload speed, G6FTP Server will report speed of 15-16KBytes/s in upload and 64KBytes/s in download. Why aren't the speed 512 & 128 ?

    G6FTP Server reports speed in KBytes/s, not Kbits/s. To convert from KBytes/s to Kbits/s you need to multiply the speed in KBytes/s by 8, to convert Kbits/s to KBytes/s, divide by 8.
    So 128 Kbit/s / 8 = 16KBytes/s, same for download : 512 / 8 = 64 KBytes/s.

    Note that people downloading from you will use your upload speed (uploading will mean downloading for you), as most of the time speed is assymetric (upload < download speed) it is normal that you get lower upload speed.
    Also internet speed are not guaranteed by your isp, so slow speed can be due to internet congestion (in that case you should contact your isp).

    Top


    Q14 - How does FXP (server to server) work ?

    FXP, or server to server transfer is defined in RFC959 :


    User C <-> Server A User C <-> Server B
    ------------------ ------------------

    C->A : Connect C->B : Connect
    C->A : PASV
    A->C : 227 Entering Passive Mode. A1,A2,A3,A4,a1,a2
    C->B : PORT A1,A2,A3,A4,a1,a2
    B->C : 200 Okay
    C->A : STOR C->B : RETR
    B->A : Connect to HOST-A, PORT-a


    1) User C connects to Server A, it also connects to Server B,
    then it sends a PASV command to A (so that C can pass the ip & port as a PORT parameter to B).

    2) B receives PORT command indicating that it has to connect to A for data connection (PORT command with A's PASV parameters).

    3) B sends "ok" to C (no connection at this time).

    4) C asks A to upload the file (STOR) & to download the file from B (RETR).

    5) B connect to A with ip & port received via PORT command in 2)

    6) Data connection is opened & transfer begins.

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    Troubleshooting




    Q1 - Port xx already in use

    1) If you are running Windows 2000 Server (and higher), make sure IIS FTP Service is disabled.
    2) Make sure the port xx you defined for the ftp server is not already used by another application.
    3) Try to change to another port number (domain / ip binding / port number), if the server can start on this different port, the previous port may already be in use by another application.

    Top


    Q2 - My users can not connect

    1) Make sure the server is online (check the FTP Server / logs which reports started domains).
    2) Make sure you are giving your internet ip to your users, not a local ip.
    3) If you are not using default ftp port (21), do not forget to specify it to your users.
    4) If you are on a local lan, check faq G6FTP Server behind a router
    5) If you use Windows XP, make sure builtin firewall (advanced network option) allow ftp server connection.
    6) If everything has been checked and you still cannot have your users connect to your server, you may contact your isp to know if they allow you to run a ftp server (satellite connection are usually unable to host server)

    Top


    Q3 - My users can not list (425 Cannot open data connection (10060))

    1) If you are behind a router / firewall check FAQ : G6FTP Server behind a router
    2) If remote user is behind a firewall, tell him to switch his ftp client to passive (PASV) mode
    3) Check that this user have right to list (+List folder or files) in user account / access rights
    4) FTP Client is behind a NAT, you should see a list attempt with PORT 192,168... command or PORT , user should switch his ftp client to PASV (passive) mode.

    Top


    Q4 - I can not change file attributes to use CGI scripts with my webserver (SITE CHMOD).

    CHMOD is not supported with G6FTP Server, under windows you do not have to change file attributes via FTP (for CGI, scripts). The webserver often manages execute access right via CGI options.

    Top


    Q5 - What are the error codes reported by G6FTP Server (Winsock error code) ?

    Here is the list :

    10004 - WSAEINTR : An action was cancelled by the programmer
    10009 - WSAEBADF : The program used an invalid socket handle
    10013 - WSAEACCES : Attempted to send to a broadcast address
    10014 - WSAEFAULT : Program error - invalid memory address
    10022 - WSAEINVAL : Program error - invalid action requested
    10024 - WSAEMFILE : Run out of sockets
    10035 - WSAEWOULDBLOCK : The socket is not ready
    10036 - WSAEINPROGRESS : An action is already pending
    10037 - WSAEALREADY : Tried to cancel an action which was already complete
    10038 - WSAENOTSOCK : The program used an invalid socket handle
    10039 - WSAEDESTADDRREQ : A destination address was not supplied
    10040 - WSAEMSGSIZE : A datagram was too small for data supplied
    10041 - WSAEPROTOTYPE : The protocol type was invalid for this socket
    10042 - WSAENOPROTOOPT : Unknown or unsupported socket option specified
    10043 - WSAEPROTONOSUPPORT : The specified protocol is not supported
    10044 - WSAESOCKTNOSUPPORT : The specified socket type is not supported
    10045 - WSAEOPNOTSUPP : Socket does not support connection-oriented service
    10047 - WSAEAFNOSUPPORT : Address family not supported
    10048 - WSAEADDRINUSE : The address is already in use
    10049 - WSAEADDRNOTAVAIL : The address is not available
    10050 - WSAENETDOWN : The connection to the Net is down
    10051 - WSAENETUNREACH : The Net can't be reached at this time
    10052 - WSAENETRESET : RAS dropped the connection
    10053 - WSAECONNABORTED : Timeout or similar failure
    10054 - WSAECONNRESET : The connection was dropped by the other end
    10055 - WSAENOBUFS : Winsock is out of buffer space
    10056 - WSAEISCONN : The socket is already connected
    10057 - WSAENOTCONN : The socket is not connected
    10058 - WSAESHUTDOWN : The socket has been shut down
    10060 - WSAETIMEDOUT : Time out
    10061 - WSAECONNREFUSED : Connection refused by remote end
    10091 - WSASYSNOTREADY : Network not ready
    10092 - WSAVERNOTSUPPORTED : Winsock version not supported
    10093 - WSANOTINITIALISED : Program hasn't initialised Winsock
    11001 - WSAHOST_NOT_FOUND : Name lookup - Authoritative Answer: Host not found
    11002 - WSATRY_AGAIN : Name lookup - Non-Authoritative: Host not found
    11003 - WSANO_RECOVERY : Name lookup - Non recoverable error
    11004 - WSANO_DATA : Name lookup - Valid name, no data record

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    Q6 - Error : 421 Too many users connected. Try again later.

    The server administrator has entered a max value in domain / properties / Options / Max. number of clients.

    Top


    Q7 - Error : 421 Too many users logged for this account. Try again later.

    The server administrator has entered a max value in domain / account / miscellaneous / Max. number of clients.

    Top


    Q8 - Error : 421 No more connection allowed for this IP.

    The server administrator has set a max connection value in domain / properties / Options / Max connections per IP.

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    Q9 - Error : 421 Not logged in, access denied.

    You are not allowed to access the server, the administrator has added a restricted ip access list in domain / properties / IP access.

    If you get this error after a USER/PASS, you are banned for this account, administration has added a restricted ip access list in domain / users / account / IP Access.

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    Q10 - Error : 530 Login or Password incorrect.

    This error means the server is rejecting your login & password, possible reasons are :
    1) you are not entering the login & password correclty, make sure they are entered as setup, passwords are case sensitive, logins are not.
    2) you are not connecting to the correct IP for the domain, accounts will only be valid domain wide.

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    Q11 - Error : 530 Can't login : invalid home directory !

    This error indicates that the home directory is either not set (no directory in the list) or invalid (directory does not exist, has been moved ...).

    So to fix this problem you need to add or correct the first directory in your user account access rights list (listed as '/').

    Also see :
    http://www.g6ftpserver.com/manuals/en/

    If you are running the server under "System" account and the home directory is a network share (drive), the server will not have access to it as "System" account has no access to network.
    To fix this problem, you will have to create a new NT account, give it access to the shares and change the account used by the service to this new one.

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    Q12 - Error : 504 Command not implemented for the specified argument.

    For PORT command : this indicates you have supplied a port number < 1024 and setting : domain / properties / IP binding / allow connections to port < 1024 is disabled.

    Top


    Q13 - Error : 550 Cannot STOR. No permission.

    1) STOR means that the client wants to upload, so you need to give rights to write in user account access rights.

    or

    2) consider the following log :

    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > PWD
    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > 257 "/FTP" is current directory.

    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > PORT 10,0,0,1,16,92
    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > 200 Port command successful.
    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > STOR C:\FTP\TSTFILE.TXT
    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > asked to upload 'C:\FTP\TSTFILE.TXT' in 'C:\FTP\' --> Access denied.
    (000001) 1/1/03 1:00:00 PM - USER (10.0.0.1) > 550 Cannot STOR. No permission.

    The problem here is with the path sent by the ftp client which is not relative to home directory, whereas server sent a relative path in PWD command.
    Solution is to check if it is possible that the ftp client sends relative path, the server does not accept physical path.

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    Q14 - Error : P@SW, 550 Unknown command.

    Some routers improperly changed the PASV command to P@SW which is not recognized by the ftp server.
    You should contact the router manufacturer about this problem.

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    Q15 - Web admin is not working.

    The first thing to check is that it is properly installed :

    - Check that the port number to use is available, by default it is set to 80 but IIS (or another webserver) could be using it already, so change it in g6_webadmin.ini file :

    #IP and port to use (*:80, *:443)
    IP0=*,8080,
    IP1=*,443,SSL

    - Do not use the same port as for the Secure Remote administration, this will prevent Web Admin server to start (so do not choose 8021 as port number).
    - Check that your firewall is not preventing access to the Web Administration port.
    - Open your browser and type : http://127.0.0.1:[port]/ this should open the login page

    If you receive something like : 200 1300 fx [..] then you are trying to connect on the Secure Remote Administration port which is not suited for Web Administration but for the Administration Client (G6FTPAdmin.exe) so check your port configuration.

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    Registration, license




    Q1 - I lost my registration information

    You can request it online :

    http://www.g6ftpserver.com/?page=registered
    (enter your registered email in the edit box)

    If for what ever reason you try this and it doesn't work, send an email to support@g6ftpserver.com which contains :
    1) your old email address
    2) your new email address
    3) the physical address you used when ordering.

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    Q2 - Where do i enter the key ?

    G6FTP Server's key system is designed to be as simple as possible, full instructions are given by email when you register.

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    Q3 - How long does it take to receive the registration email ?

    You should receive your registration email in a very short time (< 1 hour). The maximum delay you can experience is 24 hours.
    If after 24 hours you have still received no email, contact us at : support@g6ftpserver.com and give us information about you so we can check the status of the order.

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    Q4 - What is the cost for a single/multiple licence ?

    Prices are available from : http://www.g6ftpserver.com/?page=purchase

    Educational licences are available, contact support@g6ftpserver.com for information.

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    Q5 - My evaluation period expired early, what can I do ?

    If you changed your date, this will more than likely expire G6FTP, for obvious reasons. In this instance, your only option is to register.

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    Documents, download, information




    Q1 - FTP RFC

    You can check :

    RFC-959 (defining FTP protocol) :
    http://www.g6ftpserver.com/?page=files/rfc959.txt&action=view
    RFC-2228 (security commands) :
    http://www.g6ftpserver.com/?page=files/rfc2228.txt&action=view

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    Q2 - Manuals

    You can download them from :
    http://www.g6ftpserver.com/?page=manual
    or read them online at :
    http://www.g6ftpserver.com/?page=download

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    Q3 - Modifying users accounts & reloading

    You can modify accounts from external application, each domain contains its own list of users account and groups accounts located in the installation directory of your server, format of these files are .ini.
    The server will use the new accounts immediately.

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    Q4 - Downloading Addons

    Addons are made available at : http://www.g6ftpserver.com/?page=download#addons

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