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Monday, Feb 18, 2019 - 0:42:38 - Current software version: :

Technical support

Before contacting us for support, please check manuals and forum to see if your query has not already been answered.

Support notes

  • Registered users of all our products have free access to prioritised e-mail technical support.
  • We do not provide technical support by phone.
  • We provide support in French (native) & English.

We can install, update and configure your server for you by remotely administering it via Remote Desktop, Terminal Service, VNC. Do not hesitate to contact us so we can help you!

Technical support

If your question is still unanswered

To get accurate help, don't forget to send anything that can make detection of the problem faster and follow these guidelines for quickest response :

  • Server version.
  • Server log excerpt reporting the problem.
  • Settings of accounts or server.
  • IP in use, are you behind a router / firewall / other.
  • Clear description of your problem (ie : "It does not work" is not a clear description).
  • Screenshots, if you can't explain clearly the problem (preferably .jpg or .gif. Please zip any large files and don't include them in .doc files).
  • If the problem is reproducible, step by step how to reproduce it.

Office hours

Our office hours are (date is Monday, Feb 18, 2019 - 0:42:38 GMT+1):

  • Monday to Friday : 10:00-20:00 GMT+1
  • Weekend : 15:00-18:00 GMT+1

If you do not find an answer to your problem below, only then contact our technical support depending on the working hours above, you should receive support within 24hours.

Reporting bugs

If you think you have found a problem causing a crash or unexpected behaviour, please report it to us by using this email : technical support. See above for details of what you need to include in your message to help us fix the problem.

Reporting a security problem

Though we brought all our attention to security, it could happen that an unidentified security problem went through all our tests, if it is the case please contact technical support, provide as much information as possible and also way to reproduce the problem, we will answer as soon as possible after reviewing the problem.

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